Complex – Property Assistance Centre (C-PAC)
The Complex Property Assistance Centre (C-PAC) and Help Desk, is a fully functional 24 hour/7 day a week operation. Risk & Compliance Coordinators provide consistent reliability all year round.
We engage contractors directly to deliver outcomes - minor works, services, fitout and make good. Our facilities management services include our 24 hour help desk.
The C-PAC Difference:
(C) Client requests attended to promptly and efficiently
(O) OHSE & Security issues are recorded, actioned and reported
(M) Management Escalation in accordance with Client or WorkCover requirements
(P) Project Work is identified and communicated before work orders are issued
(L) Leasing & Real Estate matters are forwarded to the site Property Manager
(E) Emergencies, Site Failures & Incidents are immediately treated as High Priority & Urgent
(X) Unknown Quantities, Matters or Issues are forwarded to the General Manager
Value Added Services:
- 24/7 Building Owners Services Support System & Reporting for ALL stakeholders
- Transition Management, Project Control & Warranty Management System
- Facilities Maangement services when engaging the 24 hour help desk
- Divided Compliance Auditing* from Help Desk
- Help Desk Batch Invoicing up Financial Uploads
- Work Scheduling & Contractor Management
- Life Cycle Planning & Preventative Maintenance
- Client / Customer Satisfaction Survey System
- Contractor Performance Management System
* Help Desk KPI & Contractor Compliance reporting is managed separately in accordance with the Complex Property Group Probity Policy (see Property Compliance) and in accordance with AESC Pty. Ltd. contracting requirements. All Facilities are managed by clients with CPG providing a support service such as Facilities Mangement or services related to Facility Management.
